A textile should suit your table. You have 30 days after delivery to contact us about a return. You may also send an eligible return to the address below within that window, including your order number and contact details so we can identify it.
What can come back
Please keep the item free from use, washing, stains, odors and damage, and include its original packaging. Inspect the color, pattern and measurements before putting it on the table for a meal. Include proof of purchase or your order number. A photograph can help us understand a quality concern, incorrect item or transit damage.
Where to send a return
Devan Alexander LLC — Returns
17750 E Pine Needle Way
Palmer, AK 99645
Contact [email protected] or 818 272 0248 if you would like help before mailing a parcel. Use a trackable service and retain the shipment receipt. Please do not send a return to an address printed on the delivery packaging unless it matches the return address above.
Who pays for the trip back
We cover return shipping for a quality problem, an item sent in error or damage in transit. Contact us before purchasing return postage for these issues so we can provide the appropriate instructions. When the reason is a changed mind, color preference or size selection, the customer covers return shipping. There is no additional restocking charge.
Inspection and your refund
We inspect a received return within 3–5 business days. Once it meets the return conditions, we initiate the refund to the original payment method and send a confirmation. Your bank determines when that credit becomes visible in your account.
An eligible change-of-mind return receives a refund of the returned merchandise price; the original standard shipping charge, if paid, is not refundable. For an incorrect, damaged or defective item, we refund the affected merchandise and applicable original shipping charges. No return postage is deducted when the issue is our responsibility.
Exchanges and cancellations
For another size or pattern, contact us to discuss returning the original item and placing a separate purchase. An order can be canceled before dispatch; after dispatch, the return process applies. Contact us promptly if something arrived wrong or damaged so we can discuss a replacement or refund.
Service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.